Frequently Asked Questions

Bike Tours

  • The itineraries plus the model of assisted electric bicycles that we use in our bike tours are developed to be suitable to all shapes of bodies. We choose the gentler and less trafficked routes to take you with the most safety possible. The only characteristic that is essential to have prior to joining us is at least a minimum of technical ability to drive a mountain bike under gravel or dirt road. Nothing hard such as going downhill, we just need that you feel comfortable in steering and braking under these pavements. So, if you have already, even if a while ago, riden a MTB in these conditions, we’re quite sure that you’re skilled to join us. Just remembering that prior to any of our tours, we’ll provide you a talk, or mentoring, on how to use the Ebikes and will also give free time to test drive them under these conditions, under the supervision of the Tour Leader. To sum it up, we’ll make everything in our control to make you relax, empower yourself and have a great time!

  • Yes, in all of our bike tours the rental of the electric mountain bikes is already included in the price.

  • In order to maximize the the quality of our guests experiences, we stick to small groups. Our maximum limit is 8 people per tour leader.

  • The safety gear such as helmets will be provided by us. It is up to you to bring personal items such as:

    • Sunglasses (or presciption glasses if applicable) - Mandatory Equipment

    • Water bottle or similar

    • Closed shoes (sandals, slippers or open shoes will not be accepted). If you have specific shoes with cleats, please let us know in advance.

    We also recommend bringing:

    • Sun protection;

    • Insect Repellent;

    • Snacks;

    • Backpack/Rucksack for carrying personal items;

    • Mobile phone or camera.

    • A change of clothes if you judge necessary: you can change in the restaurant or winery’s toilet

  • Wear comfy clothes, preferably the ones that you use for practicing sports that allow you to have freedom of movement. If you have brought cycling gear, such as padded bike shorts it is even better. In the week prior, we’ll keep you updated as it concerns the temperatures and if extra gear would be necessary. If you prefer, bring an extra change of clothes for the wine tasting (it is possible to use the winery’s toilet for changing)

  • Yes, you can participate with our own pushbike provided that you meet certain riquerements so that the whole group can stick together. In this case, send us a message prior to booking so that we can assess the fulfilling of these requirements.

  • During the week prior to the tour, we’ll be sending you updates via online messages so that you can prepare. Rain is not, isolatedly, a factor that halts us from cycling and actuating our tour. Prior to the day of the tour, our leaders will conduct a risk assessment based on multiple factors such as rain intensity, hidrogeologic risk, situation of the roads, visibility, among others in order to determine if a tour will proceed or will be postponed. In this last case, you’ll be offered the possibility of rescheduling it. If participation on the new proposed date is impossible, the amount will be fully refunded (depending on the payment method, management costs may be withheld)

Bespoke Holidays

  • Absolutely Yes! Our company was born as a consequence of the bike trips of Augusto and Chiara. But, throughout our existence we came accross lots of marvellous fellows that we’re not travelling, like us, by bike and still would like to be assisted by our expertise. So, to simplify, yes, we can and we’re more and more specializing in creating bespoke holidays regardless of the logistics means people choose.

  • We’re not (still) a travel agency, so we can not book any kind of service to you. Our product contains the personalized itinerary designed, uploaded to an APP that will grant you access to your trip plan or road book in any moment of your trip with a click. All the services suggested will be listed in it and by clicking on them you’ll be redirected to the provider’s website where you can make the reservations yourself. The good news is that our fares don’t include the regular commisions that you’ll commonly find in this segment and you can do everything in autonomy and counting with our 24hs assistance.